Privacy Policy

Our contact details
Name: Web Order Ltd
Address: Maidstone House The Business Terrace, King Street, Maidstone, Kent, England, ME15 6JQ
E-mail: [email protected]

The type of personal information we collect
We currently collect and/or process the following information:
Technical identifiers like ip addresses and operating system / browser / device details.
Personal details like name, email, telephone, address and contact information.
Your comments and feedback submitted to us as part of a review or in relation to your order.
We use google services for analytics and ads, please visit the cookie policy page for more information

We don't store or process credit card details, these are submitted to and processed by our nominated payment gateway.

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
•   Order processing
•   Mailing list subscription
•    Reviews

We use the information that you have given us in order to provide you with a service, display and verify your review, fulfil your order and keep you up to date.
We may share some of this information with our analytics partners, mailing couriers, payment gateways and advertising platforms.

If you submit a review, we will publicly display the review title, review text, star rating and your provided display name. We may contact you to validate the review using the email address you provided. Please note that reviews are moderated and we reserve the right to delete the reviews at our discretion. Your reviews can get disapproved for spam, hate speech, swearing, advertising etc.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
•   Your consent. You are able to remove your consent at any time. You can do this by contacting us by post or by emailing [email protected]
•   We have a contractual obligation.
•   We have a legal obligation.
•   We have a legitimate interest.

How we store your personal information
Your information is securely stored on our website, and on our premises on encrypted backup mediums.
We keep transaction details for 5 years. Data may persist in backups for a longer period where it's not easily separable from other data. We will then dispose of your information by deleting or re-writing the backups.

Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] or by post: Web Order Ltd, Maidstone House The Business Terrace, King Street, Maidstone, Kent, England, ME15 6JQ if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us:

[email protected]

Web Order Ltd, Maidstone House The Business Terrace, King Street, Maidstone, Kent, England, ME15 6JQ.

We are registered with ICO
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Last updated 15 September 2021